New booking, cancel, payment and break-off policy started April 2020
We are fully aware of the continued risk of COVID -19 and by no means want to rush in opening up our Locations before we know that we can do this safely and while complying with the local regulations. We also realize that during the coming months there will be a high health risk associated with airports and international travel. First things first; not much is possible when airports are closed and businesses cannot operate.
Business restrictions: On May 11, the Panamanian government announced a gradual opening of economic activity from Wednesday May 13. The opening takes place according to a roadmap with six blocks of different types of economic activities. Hostels are in block 4 and Education in block 5. For the opening for both blocks there are no dates established yet.
Airport: All international and domestic commercial passenger flights are suspended, until July 22.
- Costa Rica:
Business restrictions: Hotels are allowed to be open from Monday till Sunday, but with 50% capacity till the 19th of June. Afterwards the restrictions can change.
Airports: The main airport in Costa Rica; Juan Santamaría Airport (SJO) is now scheduled to be opened on the 1st of August! That’s positive news! There will be special measures & requirements like a temperature check, mask use, prior completion of a form which we will be sharing here when confirmed.
If you want to read more about how Costa Rica is going through the Corona virus situation we recommend this page.
Meanwhile, make your reservation without the risk of loosing your money.
Reservations policy: So since April 2020 and for an indefinite time, you can make your reservation and receive a confirmation from us without any commitment. 2 weeks before arriving we will be in contact with you and decide on cancelling or confirming. You only need to pay $25 at that moment. Any national flights and transfers will also need to be paid but are not necessary (we will explain you how to travel by public transportation or make the reservations and payments for national transfers once here in the country). The rest you can pay when actually being in the country and starting the course!
Payment methods: Paypal, Tab.Travel or bank transfer.
Cancellation policy: in case of a cancellation within 2 weeks before starting the program, the only payment we can’t refund is the $25 Registration fee & all pick-ups, transfers, flights and shuttles.
Break-off policy: in case of a break off during a program that has already started, a Hope voucher will be issued for both accommodations, Spanish classes and other services like Dive- and Surf courses. This voucher will be valid during 24 months from the moment of starting the program and is also transferable to another person that had not yet made a reservation with us at the moment that you started your program.